Privacy Policy

At ZenZero Consulting Inc. (“ZenZero”), we value your privacy and are committed to protecting your personal information. This policy outlines how we handle your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws.

 
1. Accountability
ZenZero is responsible for all personal information under its control. We ensure that any third parties acting on our behalf maintain the confidentiality and security of your data through stringent contractual measures.
 
Third party tools we use to deliver our services — including email marketing platforms, payment processors, booking tools, and form and survey tools — are selected on the basis that they maintain appropriate data protection standards. We do not authorise these parties to use your personal information for their own purposes.
 
2. Identifying Purposes
We collect your personal information for the following purposes:
  • To manage subscriptions to our services.
  • To send updates, newsletters, and promotional offers, provided you have given consent.
  • To enhance our service offerings and customer experience through feedback and surveys.
  • To deliver coaching-related tools, assessments, and lead magnets, including audit results and follow-up resources, where you have opted in to receive them.
  • To process bookings and payments for coaching sessions and programmes.
3. Consent
Your personal information is collected with your explicit consent, except in legal circumstances. You may withdraw your consent at any time, subject to legal or contractual restrictions.
 
4. Limiting Collection
We collect only the information necessary for the purposes stated. We do not use any personal identifiers when conducting market research.
 
5. Limiting Use, Disclosure, and Retention
Your personal information is used only for the purposes for which it was collected, unless you have otherwise consented, or when it is required or permitted by law. We do not sell or rent personal information to any third parties.
 
6. Accuracy
ZenZero endeavors to keep your personal information accurate, complete, and up-to-date for the purposes for which it is used.
 
7. Safeguards
We protect your personal information with appropriate security measures, including physical, electronic, and procedural safeguards, to prevent unauthorized access, disclosure, alteration, or destruction.
 
8. Openness
ZenZero is transparent about its policies and practices relating to the management of personal information. Detailed information about these policies and practices is readily available upon request.
 
9. Individual Access
Upon request, you will be informed of the existence, use, and disclosure of your personal information and given access to it. You can challenge the accuracy and completeness of the information and have it amended as appropriate.
 
If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or request erasure of your personal data, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact our Privacy Officer at privacy@zenzeroconsulting.com. We will respond to all requests within 30 days.
 
10. Challenging Compliance
You may contact our Privacy Officer to challenge our compliance with this policy at:Privacy Officer, ZenZero Consulting Inc.Email: privacy@zenzeroconsulting.com
 
Cookies
We use cookies to enhance your experience, understand user activity, and improve the quality of our services. These include essential cookies necessary for the site to function, and analytics cookies — including Google Analytics 4 — which collect anonymised data about how visitors interact with our site. This data helps us understand traffic patterns and improve our content and services. No personally identifiable information is collected through analytics cookies. You can adjust your browser settings to refuse cookies, but some features of our site may not function as intended. By continuing to use our site, you consent to our use of cookies as described here.
 
Changes to This Policy
ZenZero reserves the right to modify this privacy policy at any time. We will post any changes on our website, so please review it frequently.
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